During business hours claims number:
(+1) 778-400-5217
After-hours number:
(+1) 778-400-5217
Refer to your policy documents for after-hours claims number
Bike Plan Claims
TuGo Travel Medical Emergency and Trip Interruption Claims
Please note, these claims do not go to our team at Bicycle Broker. There is a 24/7 team at TuGo ready to assist and here are the various methods to open claims and ask questions.
North America
1-800-663-0399
Outside North America
*800-663-00399
Mexico
001-800-514-9976
Or Collect
604-278-4108
*Visit 
Travel Emergency Claims Phone Numbers – Claims at TuGo for all access codes. If you’re having difficulty, call long distance and we’ll reimburse you.
For general TuGo insurance questions, call 1-855-929-8846 (from North America)
