Submit a Claim

During business hours claims number:

(+1) 778-400-5217

After-hours number:

(+1) 778-400-5217

Refer to your policy documents for after-hours claims number

Bike Plan Claims

Submit a Claim

TuGo Travel Medical Emergency and Trip Interruption Claims

Please note, these claims do not go to our team at Bicycle Broker. There is a 24/7 team at TuGo ready to assist and here are the various methods to open claims and ask questions.

North America


Outside North America



Or Collect

*Visit  for all access codes. If you’re having difficulty, call long distance and we’ll reimburse you.

For general TuGo insurance questions, call 1-855-929-8846 (from North America)